Terms of Service

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

To access certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Cupelon provides email intelligence software that analyzes email patterns and surfaces contextual signals — such as sender reputation, domain age, authentication results, and behavioral indicators — to help users and organizations recognize deceptive communications. The Service processes email messages, headers, and related metadata to highlight risk indicators so users can make informed decisions.

4.1 Subscription Plans

The Service is offered on a subscription basis. Current subscription plans and pricing are displayed on the Service's website. We reserve the right to modify pricing with thirty (30) days' notice to current subscribers.

4.2 Billing

Subscriptions are billed on a recurring basis through our payment processor, Stripe. By providing payment information, you authorize us to charge the applicable subscription fee to your designated payment method on a recurring basis.

4.3 Promotional Codes and Referral Discounts

We may offer promotional codes and referral programs that provide discounts on subscription fees. The terms, duration, and value of such promotions are subject to change and may be modified or discontinued at any time, except that any promotional benefit with a stated duration shall be honored for that duration. Referral discounts are applied as discounts to subscription fees and do not constitute cash payments or cash-equivalent benefits.

4.4 Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to the Service through the end of your current billing period. No refunds will be issued for partial billing periods.

4.5 Service Discontinuation

In the event that we discontinue the Service, we will provide at least thirty (30) days' notice to active subscribers. Subscribers on monthly billing will not be charged for any period after the discontinuation date. Any prepaid fees for periods after the discontinuation date will be prorated and refunded.

You agree not to use the Service for any unlawful purpose or in any manner that could damage, disable, overburden, or impair the Service. You agree not to: (a) violate any applicable law or regulation; (b) infringe upon the rights of any third party; (c) transmit any malicious code, viruses, or harmful content; (d) attempt to gain unauthorized access to any portion of the Service or its related systems; (e) use the Service to intercept, monitor, or collect email communications in violation of applicable law; (f) use the Service to harass, stalk, or surveil any individual; or (g) interfere with any other user's use and enjoyment of the Service.

The Service, including all software, algorithms, models, designs, text, graphics, and other content provided by the Company, is the property of the Company and is protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes during the term of your subscription. You may not copy, modify, distribute, sell, or lease any part of the Service, including any risk analysis logic, algorithms, or databases.

7.1 Your Data

You retain ownership of any data you submit to or generate through the Service (“User Data”), including email content processed by the Service. By using the Service, you grant us a limited license to use your User Data solely for the purpose of providing and improving the Service, including analyzing email content to identify phishing indicators and surface risk signals.

7.2 Email Processing

The Service processes email messages, headers, attachments, and metadata for the purpose of email analysis and risk signal generation. We do not read, review, or use the content of your email for advertising, marketing, or any purpose unrelated to providing the Service. Email content is processed automatically and is not accessed by Company personnel except as necessary to resolve technical issues or investigate suspected abuse, and only to the minimum extent required.

7.3 Data Retention and Deletion

Upon cancellation of your account, we may retain your User Data indefinitely to allow you to return to the Service in the future, or we may delete it at our discretion. Processed email content and threat analysis data may be retained in anonymized or aggregated form to improve risk analysis. If you wish to have your User Data permanently deleted, you may submit a deletion request as described in our Privacy Policy.

8.1 Your Responsibility

You are responsible for ensuring that your use of the Service complies with all applicable laws, regulations, and contractual obligations, including but not limited to data protection laws, electronic communications privacy laws, and any industry-specific compliance requirements such as CMMC, ITAR, DFARS, or similar frameworks.

8.2 No Legal or Compliance Advice

The Service is a technical tool for email risk analysis and intelligence. Nothing in the Service or these Terms constitutes legal, regulatory, or compliance advice. You should consult qualified professionals regarding your specific compliance obligations.

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure. We do not warrant that the Service will identify all phishing indicators, deceptive emails, or other risk signals. The Service is an awareness and intelligence layer intended to supplement, not replace, your existing security measures and practices.

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from: (a) your access to or use of or inability to access or use the Service; (b) any phishing attack, data breach, or security incident that the Service failed to identify or surface risk indicators for; (c) any conduct or content of any third party on the Service; or (d) unauthorized access, use, or alteration of your data. In no event shall the Company's total liability exceed the amount you paid to the Company in the twelve (12) months preceding the claim.

You agree to indemnify, defend, and hold harmless the Company and its members, managers, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of the Service or your violation of these Terms.

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to conflict of laws principles.

12.2 Venue

Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in the State of Ohio, and you consent to the personal jurisdiction of such courts.

12.3 Bench Trial

To the extent permitted by applicable law, each party hereby waives the right to a trial by jury in any action or proceeding arising out of or relating to these Terms or the Service.

We may modify these Terms at any time by posting the revised Terms on the Service's website. Material changes will be communicated to registered users via email at least thirty (30) days before they take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.

The Company reserves the right to assign or transfer these Terms and the operation of the Service to a successor entity, including but not limited to a sibling or affiliated limited liability company, without your prior consent, provided that such assignee agrees to be bound by these Terms. We will notify you of any such transfer via email.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements and understandings.

If you have any questions about these Terms, please contact us at:

Cupelon LLC
Email: legal@cupelon.com